Gillian was nominated by a patient's family for demonstrating a connection with the family through establishing herself as the family's support person during the post-discharge homecare experience. She had the ability to listen carefully to their concerns and needs. She demonstrated a commitment to safety by ensuring bloodwork was completed and resulted in a timely manner for subsequent treatment. Gillian's commitment to service to the family was demonstrated by working with them to mutually problem-solve the management of complicated post-operative wounds and drains. Her demonstration of respect in her care was clearly seen as she created a drainage and dressing system that allowed the patient to maintain dignity during his treatment. The family stated that the patient "felt secure in the fact that he could...start acting more normally." The family stated that Gillian was the "McGyver" of the wound care world in the way she solved multiple complicated challenges which not only provided a solution but also protected the patient from further complications. Finally, the family said Gillian's "actions backed up her words each and every visit!"