The care and compassion Kay Schlichting, our RN, provided one evening in FHN’s Emergency Room was hands down incredible. My father-in-law was brought in by ambulance with stroke-like symptoms and he was accompanied by my mother-in-law, who has Alzheimer's. The family was called, however, travel was limited due to the severe weather conditions at the time. We were able to arrive two hours later and we were so relieved to know that Kay was taking care of my in-laws. My mother-in-law was scared and confused as her husband and caregiver was in need of medical attention. Kay made sure her needs were met along with attending to the immediate needs of my father-in-law. She made a great connection with my mother-in-law as she herself used to be a nurse. Kay was familiar with our family as both families grew up together.

Care was coordinated with Mercy Health's Teleneurology and Kay assisted the physician to perform the physical assessment. In addition, she had all of his medical records pulled up so she could provide as accurate information as possible. Neither of my in-laws could provide any input. As I observed her sincere compassion and skill, my fears were calmed. Even with all of the COVID restrictions, she took all of the necessary time to ensure his exam was carefully completed. Her expertise truly came through that evening and the other family members were relieved to know Kay was taking care of their parents. She remained calm and answered all of our questions. As I observed Kay interacting with the telehealth physician, I sensed that he knew he could rely on her medical assessment and judgment. As the Mercy Health physician asked questions, Kay made sure to review the past medical records to provide accurate information. Kay provided expert care while ensuring the comfort of both my in-laws.

In these challenging times, when nurses have to balance the physical, emotional, and spiritual crises of so many, Kay rose to the occasion. We knew we could lean on her for guidance and support. Her caring heart, compassion, guidance, support, and medical skills were a blessing to our entire family at a time of uncertainty. We couldn't have had a better healthcare experience at FHN, along with the superb care and compassion of Kay Schlichting, RN. 

Our family strongly feels Kay should be honored for the super-human work she gives to her patients and families every day. We are grateful for her respect, dignity, and compassion.