Watson took care of my wife in her last days. A bond was formed while my wife could still communicate. His soft-spoken voice was calming and reassuring, and he was very gentle with her. He explained everything to me as the steps progressed, and he was available to me 24/7. I felt he really cared, and felt loss when she passed. Watson also allowed me to do what I was capable of and instructed me on how to do things I had never encountered before. I needed to be needed. He is genuinely a special person.