My husband has ALS and it can be hard for him to communicate to nurses and medical professionals as to what is going on, he has a great sense of humor and Kimberly did too! They were making jokes back and forth the entire time we were in the Emergency Department, and it made such a big difference in his attitude and made it easier to tell her what was actually going on. She seemed to actually understand ALS, and she was able to get my husband the medication that he needed to fix his current problem. We walked out of the Emergency Room laughing, and it felt so good!