I heard Ying before I met her. I heard a kind and gentle nurse's voice through the curtain. I knew her by her gentle voice and kind approach. I knew her before I met her because of her gentle communication. When I heard Ying, I knew I was in good hands. I exhaled. I was in great pain from my loss, but I had comfort because of Ying. Ying cared for me, shared with me, treated me as a friend. I had the best care because I was cared for by the best nurse.

Note: This is Ying's 2nd DAISY Award!