J was scheduled for a stress test, but before the procedure she had some medical issues come up. It was already stressful having cardiac symptoms that required a stress test, but now hearing she had other diagnoses added to the stress. Ruth spent 30 minutes with J on the phone discussing her diagnosis and how to care for that. When J apologized for bothering Ruth with questions regarding her health – Ruth replied, “I’m so glad you called, I will help you”. Ruth spent time explaining the process for rescheduling the test and the next steps to getting that done. Ruth showed: sympathy, kindness, and all the good traits of nursing. Ruth truly modeled what every patient and nurse encounter should look and feel like.