The moment Shannon introduced herself to me, I could sense that she was someone special. She carries a pleasing smile and a positive attitude that assures me that I am in good hands. She is solicitous of my needs and regularly checks on me to see if there is anything I need. She promptly updates me and gives reasons why there is a delay in my procedure. She follows through with meticulous concern on any questions or problems I brought. Shannon is just an amazing, efficient, and caring nurse.