I went to visit my partner. As a family member to the patient, I wanted to talk to his nurse. I understood that the nurse Susie O. was busy checking other patients. I patiently waited for her. Susie saw me and talked to me. She looked very kind and she updated me on his condition. I mentioned that B’s sister who came from Texas wanted a visit, although she was unable to talk or touch her brother. Susie was so kind and she offered to call B and she held the phone up to his ear. It worked. B heard his sister’s voice and he opened one eye. What a great surprise to her. She didn’t expect that. This had happened a few hours before I had come to visit the same day. Susie had also offered for me to call B and she held the phone up to his ear. This was the only way with B’s condition that I can talk to him. And when I talked to him, both his eyes were open. I was so happy to see this. On behalf of the family, I appreciate and want to thank Susie for her help and dedication for us to communicate with our family member!