Nurse Pi-Ling has been working in NICU for 27 years. She has always been passionate in her job. She loves to smile, treats her colleagues dearly and take care of infants patiently. She has been selected as Best Nursing Staff a few times in the department, at the same time affirmed by sick infants’ family members. Many parents expressed that Pi Ling’s characters are gentle, patient, approachable, and friendly. When a newborn baby is admitted to the NICU, the mother who visits the baby normally feels anxiety and guilty. Seeing that the baby’s body is inserted with tubes and a life support system’s wires, the mother will feel sad and cry. Nurse Pi-Ling will then open the incubator’s window, hold the mother’s hand and caress the baby together. She encourages the mother to talk to the baby, stabilize the vital signs and establish a relationship with each other.

Nurse Pi-Ling always accompanies patients’ family members and patiently listens to them, this comforts the parents’ anxiety instantly. As she always sincerely cares during patients’ admission period and gives her professional tender loving care to the babies, thus many a time, she received recognition in the discharge satisfaction survey; there are also family members who express verbal gratitude to her directly and frequently.