We had a motor vehicle crash that involved multiple family members. Keshia cared for the mother and the child. The child was fine, but the mother needed more care. Keshia promised the mother that she would take care of the small child until we knew what was going on with the patient and the rest of the family. Keshia continued to take care of her three assigned patients and keep the child entertained. Keshia had already worked a 16-hour shift and clocked out. However, she could not hand over the care of the discharged young child to someone else, as she had made a promise to the mother that she would take care of the child until the mother got discharged or found another family member who could care for the child. The mother ended up getting discharged 1.5 hours later. At this time Keshia kept going above and beyond by trying to arrange a place for the family to stay.