Robertlet Pindell-Jones
October 2021
Robertlet
Pindell-Jones
,
BSN, RN
PreOp/PACU
University of Maryland Medical Center, Midtown Campus
Baltimore
,
MD
United States
Robertlet gave all this new information to the patient so he will know what to do. The following day she called the cardiologist to make sure the patient kept his appointment.
She demonstrates quality, care, ethics, skill, and I would say love of people and takes great quality in all she has done in such a short time I was around her, well assured and again she implements the care that this world needs in this day and time. Thank you RN Robertlet, you are the best and all the staff who helped me. Nurse Robertlet is a beautiful RN, her bedside manner is the best and I would love it if there were more nurses who followed her lead. Thank you, Nurse Robertlet!
***
Robertlet was caring for a patient for surgery. The patient had an ICD and was supposed to have it checked out (interrogated) before his surgery date. Patient arrived and as she was reviewing the patient’s chart she noticed that the patient had not seen his cardiologist like he was supposed to. She reached out to the surgeon’s scheduler to follow-up. They sent her paperwork but it was not the correct test. The patient’s surgery had to be canceled and re-scheduled. Before the patient left she called his cardiologist and made an appointment for him to be seen. She also called the surgeon’s office and got the date and time when they were going to reschedule. She gave all this new information to the patient so he will know what to do. The following day she called the cardiologist to make sure the patient kept his appointment which he did. Now that is what you call “patient-centered” care and going above and beyond.
***
Robertlet was caring for a patient for surgery. The patient had an ICD and was supposed to have it checked out (interrogated) before his surgery date. Patient arrived and as she was reviewing the patient’s chart she noticed that the patient had not seen his cardiologist like he was supposed to. She reached out to the surgeon’s scheduler to follow-up. They sent her paperwork but it was not the correct test. The patient’s surgery had to be canceled and re-scheduled. Before the patient left she called his cardiologist and made an appointment for him to be seen. She also called the surgeon’s office and got the date and time when they were going to reschedule. She gave all this new information to the patient so he will know what to do. The following day she called the cardiologist to make sure the patient kept his appointment which he did. Now that is what you call “patient-centered” care and going above and beyond.