Resource Pool can be a tough role to play - you never know which unit you will be assigned to or for how long you will be there before you are re-assigned, sometimes several different places in one shift. One day, Administration received a call from a patient that was so pleased with the experience that he and his friend had here that he wanted to take the time to share it with the CNO. This patient, like so many the past two years, had been diagnosed with COVID and needed an outpatient infusion. He called to share about his pleasant experience at CRMC from the beginning of his search for treatment through his entire care. He reports that he also had a friend with the same need. He was so complimentary of Carrie and her compassion, professionalism, and kindness throughout their time here for the infusion. What makes this extra special to me is that Carrie was assigned this task for one day in a pinch because of patient volume and this patient couldn't tell that this wasn't her everyday role. I appreciate Carrie's willingness to go where the need is and shine bright for our patients. Thank you Carrie - you make a difference!