I came from another hospital, where they lost my coat and shoes. Ed was my nurse and overheard how sentimental the jacket I had lost was to me. My late wife purchased that coat and has the names of all my grandchildren on the back. He made multiple calls to everyone at Mercy to get my items back. Today, on his day off, he went to UPMC Mercy to find my belongings and personally delivered them to my room. He went above and beyond for me, and it was very appreciated.