Doug provides excellent care on a daily basis for patients. He was caring for a patient who was unable to urinate due to complications from a recent surgery. Doug was courteous, caring, and very professional acknowledging the urgency of the patient's condition. He had a large blood clot in his bladder and Doug patiently went above and beyond working with the patient. The patient had to be transferred to Kootenai and had emergency surgery. 

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I was admitted to your ER immediately upon arrival complaining of not being able to urinate due to complications of a recent prostate procedure. Your staff was courteous, caring, and very professional in how they acknowledged the urgency of my condition. Upon further inspection, it was discovered that I had a "tennis-ball-sized" blood clot in my bladder. For several hours the doctor, Doug, and additional staff made several attempts to break it down and flush it out - but nothing worked. Finally, they arranged for me to go to the regional hospital in Coeur d'Alene where I underwent emergency surgery later that evening to remove the clot. My wife and I live in Texas, but our children and grandchildren live in Sandpoint. The outstanding efforts that your staff made on my behalf not only saved my life but also saved our Christmas visit. For over 40 years, I have been creating companies and non-profit organizations focused on helping people have a better life - but it all started from my experiences as a hospital chaplain at Baylor Medical Center in my early 20s. So, when I tell you that your staff represents your hospital and community in an extraordinarily positive way, my opinion is born out of those experiences. Please pass along my gratitude to Doug and the entire staff. l am in your debt.