Heather has always been a natural leader and someone that staff trust and look to for guidance. Heather has a gentle, kind, and approachable demeanor that makes her staff feel comfortable. She truly loves her job and the people that she leads. Staff look to Heather for professional, as well as personal support, and she is always there with a listening ear to help and encourage. She is also an advocate for staff to advance their education and careers. She loves to teach and seeks out opportunities to help nurses grow in their knowledge of patient care. The staff recognize and appreciate the sincere engagement they have received from her. She is the face we see when the 'busload' of patients arrives and we need a helping hand. She arrives like a knight in shining armor saying "what can I do to help?" She embodies grace, fairness, and trust. We are truly blessed to have her!