Carley M Murphy
May 2022
Carley M
Murphy
,
RN
Medical Intercare
Baystate Medical Center
Springfield
,
MA
United States
Carley exemplified what nursing excellence truly means, meeting the physical and emotional needs of both the patient and family with grace, skill, and empathy.
I had the pleasure of observing Carley Murphy go above and beyond for a patient at the end of their life. One of our patient’s daughters was a healthcare provider while the other siblings had no healthcare experience. They had been leaning on this daughter to help make all decisions about their mother as her health started to decline. Carley was quite observant of this daughter’s feelings of insecurity making the final decision about her mother becoming Comfort Measures Only (CMO). It was evident that it was the patient's and family members' wish, but she didn’t want to say the words.
Carley coordinated a meeting with the provider, herself, and all family members. She reiterated the wishes of the patient and family and stated, “It sounds like you want comfort measures.” They all agreed. This took the moral distress away from the healthcare daughter of having to make that decision. She only wanted to be a loving and grieving daughter and not a healthcare provider. Carley Murphy took the time to recognize a need not only for her patient but also for her patient’s family. She continued to provide this same care throughout her shift for both patient and family; from providing medication, repositioning to keep the patient comfortable, and obtaining a small lamp for ambient lighting. Carley created a quiet and peaceful environment on a floor that is quite busy. She also obtained a recliner for the husband to stay with his wife through the night, which turned out to be her last.
The family was so grateful for Carley, they wanted everyone to know how much they appreciated her compassion, care, and dedication. Thank you, Carley, for all you do for our patients.
When this DAISY Committee reached out to the daughter (who is an employee) and she wrote the following:
"I was elated when you called to tell me that Carley had been chosen for the DAISY Award, and thank you for inviting me to be a part of her recognition. Words cannot express how grateful my family and I are for the outstanding care and compassion that Carley demonstrated to not only my mother but to my entire family. Carley exemplified what nursing excellence truly means, meeting the physical and emotional needs of both the patient and family with grace, skill, and empathy. Without prompting, Carley anticipated our every need, exceeding all our expectations, and made one of the most difficult times in our lives a little more bearable. My family and I hold her in the highest regard and we will be forever grateful. With sincere appreciation.
Carley coordinated a meeting with the provider, herself, and all family members. She reiterated the wishes of the patient and family and stated, “It sounds like you want comfort measures.” They all agreed. This took the moral distress away from the healthcare daughter of having to make that decision. She only wanted to be a loving and grieving daughter and not a healthcare provider. Carley Murphy took the time to recognize a need not only for her patient but also for her patient’s family. She continued to provide this same care throughout her shift for both patient and family; from providing medication, repositioning to keep the patient comfortable, and obtaining a small lamp for ambient lighting. Carley created a quiet and peaceful environment on a floor that is quite busy. She also obtained a recliner for the husband to stay with his wife through the night, which turned out to be her last.
The family was so grateful for Carley, they wanted everyone to know how much they appreciated her compassion, care, and dedication. Thank you, Carley, for all you do for our patients.
When this DAISY Committee reached out to the daughter (who is an employee) and she wrote the following:
"I was elated when you called to tell me that Carley had been chosen for the DAISY Award, and thank you for inviting me to be a part of her recognition. Words cannot express how grateful my family and I are for the outstanding care and compassion that Carley demonstrated to not only my mother but to my entire family. Carley exemplified what nursing excellence truly means, meeting the physical and emotional needs of both the patient and family with grace, skill, and empathy. Without prompting, Carley anticipated our every need, exceeding all our expectations, and made one of the most difficult times in our lives a little more bearable. My family and I hold her in the highest regard and we will be forever grateful. With sincere appreciation.