Erica is command central for Pure Healthcare. Nearly every patient contact goes through her. She rooms our symptom management patients and her approach helps them feel comfortable despite their chronic or life-limiting illnesses. She provides phone triage when patients call in distress and she manages the refill line. Throughout the transition from SCS to Pure Healthcare Erica has managed multiple roles to enhance the success of our mission. Most recently Erica has volunteered to go into the community and provide home-based supportive care to our palliative patients as this program continues development. Erica demonstrates compassion, expert knowledge, and professionalism in each of the areas identified as criteria.