Karen was wonderful from the time she came out to get me until the time she left me in excellent hands before surgery. She was pleasant and funny, she calmed my nerves and made me feel at ease. She kept up a conversation while staying professional and going over my chart. She kept my mind off of the IV nurse as I have tough veins. We talked about both of our fur babies and showed interest in looking at my pics. I want her to know how much I appreciate her and all the staff.