After our second child was born, the department staff was phenomenal. Nurse Tiffany Pullins stood out in my mind for always answering our calls quickly and was always prepared for every visit. Her knowledge helped us feel and stay confident with feedings, and she confirmed the new experiences we were having. Her dedication to teamwork and communication with her team instilled even more confidence in us when we needed to talk to the doctor and made us never hesitate to ask for additional assistance. She made sure we understood the changes we were experiencing and explained things professionally, without talking down to us. She instantly calmed us when we had a scare, helped us through the incident, and explained why it happened. She would laugh at my dumb jokes and was genuinely happy to see us every time she walked in. The way she handled everything was awe-inspiring. She was smooth, quick, and precise. It helped to make everyone feel better. She would relate to us with stories of her own, and I hope she never quits. If she isn’t already, I hope she will teach others to be more like her. She deserves every praise that I can’t even fit on this one page. We are happy we picked Monument Health for our procedure, but it is the staff that makes this aging hospital worth all the marbles.