My grandma was recently in and out of the ER and hospital over the past month, eventually passing away at the end of December. Nicole Talbott took care of my grandma in the ICU when she also tested positive for COVID. Our mom stayed in the room while Grandma was there, but we were all distraught not to be able to see Grandma. Nicole went to extraordinary lengths to take care of both my mother and Grandma. She displayed unmatched kindness and compassion with Grams as well as us by keeping us informed and clearly caring more than most, allowing us a sense of relief. When Grandma was hospitalized for the final time, Nicole came to check on her and us, displaying her true passion for her patients and her work. We are grateful for Nicole's dedication to our grandma's care during her stay at Mosaic and hope she will be recognized for her exceptional work and empathy. – submitted by the patient’s granddaughter