A patient experiencing anxiety after a procedure was able to remain calm due to Natalie’s warm nature and positive attitude while providing care. The patient and family truly appreciated her professionalism as she explained why certain medications were ordered and walked the patient through every step of the dressing change process. Natalie remained patient and compassionate when addressing questions pertaining to the patient’s condition and needs. The patient truly felt reassured and comforted by Natalie’s exceptional care at North Central!