Imagine the emotional needs of the families of critical care patients. Imagine the pain of uncertainty. As the family tries to make decisions that best meet the needs of the patient, Michelle Gascon is by their side. Michelle guides patients' and families' decisions. Michelle, with her gentle approach and expertise in Clinical Resource Management always provides complex details of patient care using a simple approach. Michelle speaks frequently to all families. Michelle explains care treatments and options so all involved can understand and have comfort that they are making the best decisions that impact their loved ones. Michelle is a true DAISY Nurse.