Emmy Melendez
June 2022
Emmy
Melendez
,
RN
ICU
San Juan Regional Medical Center
Farmington
,
NM
United States

 

 

 

Emmy professionally and compassionately provided this patient with the care that he required, when she could have very easily walked away from the entire situation.
Emmy was an internal transfer to the ICU in January 2022. She completed her orientation in the ICU in April and began her journey in the Critical Care setting. During the month of May, the ICU was in need of several day shift team members to pick up a few weeks of night shift, in order to help balance the schedule. Emmy demonstrated Team Accountability by graciously offering to work a week of night shift, despite being fairly new to the department and continuing to learn a new set of skills and management of critical patients.

During her third night shift, she received a phone call from one of her very dear friends, who informed her that she had been in a head-on collision with a drunk driver and was a patient in the Emergency Room. There were also several teenage passengers in the vehicle who required medical attention. Emmy spoke with her night shift peers and charge nurse, who agreed to watch her patients while she ran down to the ER to provide some emotional support and comfort to her friend and her friend's daughter, who were eventually both flown to higher levels of care related to their injuries.

Later in the shift, after Emmy had returned to the ICU, she was informed that a new patient was being admitted into the PCU, and the staff needed some help to settle the patient. Emmy again, demonstrating amazing Team Accountability, offered to go down to PCU to offer her help with the new admission. Upon arrival to PCU, she realized that the patient she was helping to admit, was the inebriated driver who had injured her loved ones. Although Emmy was taken aback at this realization, she stated "I just had to take a deep breath and tell myself 'this is someone that needs our help right now, I can't think of him as an individual who hurt people that I love. This is a patient in our care, who needs medical attention." Emmy professionally and compassionately provided this patient with the care that he required, when she could have very easily walked away from the entire situation.

Emmy is an outstanding example of Sacred Trust, Personal Reverence, and Team Accountability, in not only this circumstance but in her everyday nursing practice. She is incredibly deserving of this accolade and recognition. We are proud to have her as a member of the ICU/PCU family.