Theresa called the day before my procedure to get information and answer any questions that I had. She was very patient and even took the time to do research on concerns I had. She was very warm and did an excellent job of calming my fears. When I went to the procedure room, Theresa was one of the nurses that took care of me! Again, she worked hard to keep me calm and reassured me. She then checked in on me before I left. Overall I feel that this was a much better experience because of Theresa.