When you think of extraordinary, one specific nurse comes to my mind, Rachel Duncan. As a Charge Nurse, I've witnessed Rachel interact with her patients on numerous occasions, and she’s always consistent - loving, caring, kind, knowledgeable, and compassionate. There was one specific complex patient, who was unable to express their needs and I saw how Rachel truly cared in all aspects, for the patient and their family. She always explained what she was doing with the patient, in a calming manner. Rachel attended to all her needs, taking her time with her and being present for the family. Even on days when Rachel was not assigned to the patient, she checked in on the patient and family. We received a bouquet from the family and Rachel’s name was the first on the card.