I arrived at Day Surgery to have a small mass surgically removed from my breast. Having worked for a Goshen Physician for 3 years, I knew I was in great hands, and I always have the very best of care with Goshen Health nurses. In my opinion, they are all deserving of the DAISY Award. But, she is the Best of the Best! Melissa was so incredibly thorough and thoughtful. She made sure I fully understood what was going to happen during my procedure. She couldn't speak more highly of my doctor, and in my experience working at Goshen Health, I couldn't agree more. She had a great sense of humor which, definitely calmed my nerves. She was very caring, and her skill level stood out to me. I overheard her explaining a different procedure to an elderly patient in the room next to me; her knowledge and patience in answering all questions and explanations of things were outstanding. She provided the same level of care to me that I'm convinced she provides to all her patients.

What also stood out was her willingness to help her colleagues. It was very busy that morning in Day Surgery and I'm sure they weren't fully staffed. The way she offered to assist other colleagues with their patients was so appreciated. She is a perfect example of the TUL culture at Goshen Health - Compassion, Accountability, Respect, and Excellence in all she does. Many, many thanks, Melissa! The care you provided to me is one that I will never forget.