During an otherwise serious cardiovascular medical situation I encountered, nurse Traci's professionalism and confidence seamlessly radiated to me, my family, and my circle of influence. Her positive leadership impacted my overall stay, leaving me with positive validation that your civilian healthcare meets or exceeds top military medical facilities. A well-trained, experienced clinician, Mrs. Beard calmly advocated for us during my visit. She effortlessly communicated with me and my family with terms and examples we understood. This greatly assisted the flow of information we needed in order to understand and make effective worthwhile medical decisions. She provided us with proper discussion points, and options to consider including in order to understand our total situation. She is a collaborator, teacher, and leader, Nurse Traci helped with my efficient transition from the ER by recognizing logistical opportunities.

As a mentor, Mrs. Beard collaborated with others to promote real-time leadership decisions, to newly hired senior-level staff. I am transitioning to my new lifestyle as a retired veteran. Seeking healthcare outside of the VA system is challenging. Nurse Traci provided us with the tools and confidence to visit your facility should my pre-existing service-related injuries require future medical attention. As a past medical professional, I can appreciate your leadership, with your medical facilities and the encouraging voice you provide your team.

The staff across Memorial Hermann do appear to operate with great integrity and confidence. I can confidently relay that our experience at Memorial Hermann The Woodlands, Texas, was outstanding. Everything including the ER check-in process, to stress test administrators and hospital orderlies, is nothing less than exceptional.