February 2023
Amy
Zak
,
BSN, CBC, Prepared Childbirth Educator
NICU
Penn Medicine Chester County Hospital
West Chester
,
PA
United States
It's been 4 months and I still become very emotional when I think back to the loving-kindness she expressed toward me and the amount of loving care she gave my son.
Amy was not just a ray but the entire sun's sunshine for me and my family during a very unfamiliar, unexpected, and frightening time. My son was admitted into the NICU soon after delivery after being admitted to the well-baby nursery. I cannot explain it but when I walked into my baby's designated area, I saw a welcoming and sweetly worded whiteboard with his nurse's name. Amy. Amy wrote out the goals for the day which included "breathe easy, rest, and snuggles with mom and dad". I had previously felt as though my baby was "hands off" so this brought a smile to my puffy and exhausted face. Within seconds Amy entered and introduced herself with a warm and friendly smile. I instantly felt a wave of relief that I hadn't yet felt. I knew we/my baby were in great caring and loving hands. After chatting with Amy, she assured me that this was my baby and the NICU team was there to support us vs the other way around. Amy facilitated skin-to-skin, breastfeeding, and showed me around the unit. Amy not only made sure my baby was comfortable but me and even my husband as well. She apologized for any previous negative feelings I had developed and experienced that were completely out of her control. She gave me the confidence to hold and care for my baby and never once made us feel like we were in the way or a burden to my baby's care and health and safety. It's been 4 months and I still become very emotional when I think back to the loving-kindness she expressed toward me and the amount of loving care she gave my son. We hadn't been able to settle on a name until it came up in a conversation between me, my husband, the doctor, and Amy. One of our choices was "D". This was not a name on our list but one my husband thought of while I was in labor. When we mentioned that was a choice Amy turned around and stated that was one of her children's names. I can't explain why but after she said that and the way she responded I knew instantly that that was the name we were going to choose. I could tell how much she loved her son which brought a new meaning to what D meant as my son's name as well. It was no longer just a name to me. The following morning when I was set to be discharged and go home without my baby she wrote it out on his whiteboard. I walked in crying with anxiety at the thought of leaving my baby. She assured me she would care for him like he was her own. And that I completely believed. Without her, my mental health would have really suffered more than it had given the circumstances we faced. I felt so lucky to have Amy as D's nurse for two days in a row and was sad to not be able to hug her goodbye as we were transferred the following day. Thank you, Amy. We will never forget you!