I would like to commend Michelle for going above and beyond in ensuring that my mom received the best possible care. Michelle was not only skilled in performing her duties but she also showed genuine concern and compassion for my mom’s well-being while she was a patient on her floor. Her ability to communicate effectively and answer all of my questions (and I had many) and my mom’s with patience and clarity were very impressive. She made my mom and family feel very comfortable and was always making us melt inside with a big smile (even with her mask you could see it). Michelle is an asset to your nursing staff and I hope that you will take the time to recognize her outstanding hard work and dedication to not only my mom but all of her patients.