March 2022
Bruce
Mori
,
BSN, RN
Emergency Department
El Camino Health
Mountain View
,
CA
United States

 

 

 

​​​​​​​His willingness to offer his deeply personal experiences, share his advice, and engage in discussion of a very philosophical nature to help put my mind at ease
I checked into the ER because I was having a severe panic attack. During my time there, Bruce went out of his way to check in on me and help reassure me; and I cannot stress enough how greatly this helped me to overcome the anxiety and severe panic I was enduring.

I did not expect that anyone would truly understand the circumstances that triggered this panic attack, but Bruce completely understood exactly what I was going through and the extraordinary circumstances that led to me experiencing an attack of this magnitude, and he even offered up personal anecdotes from his own experience to help contextualize and commiserate with my situation.

His willingness to offer his deeply personal experiences, share his advice, and engage in discussion of a very philosophical nature to help put my mind at ease and get the panic attack under control went above and beyond what I expected and what I’ve ever experienced any other time I’ve been seen in the healthcare system.