Mackenzie Griffin
February 2023
Mackenzie
Griffin
,
BSN, RN
Labor & Delivery
Winchester Hospital
Winchester
,
MA
United States

 

 

 

She told me to hold onto her, but I could not move. She coached me through the process. I sobbed into her scrubs with fists clenched until the insertion was over.
Mackenzie from Labor and Delivery is well deserving of a DAISY award for her extraordinary display of compassionate patient care I received. I was sent in for induction, as a first-time soon-to-be mom. Mackenzie was assigned to my care. She checked on me throughout the day, providing kind and courteous anticipatory guidance. I appreciated her patience and friendly demeanor. I truly felt like she was with me every step of the way as my labor progressed throughout the day. As a fellow nurse, I had some idea of what to expect from labor and delivery, but nothing could have prepared me for the events during the day. Earlier in the day, I had my epidural placed, which felt like a miracle at the moment. It wasn't until I began pushing, in the early evening, that I was in excruciating pain. The staff discovered that my epidural catheter had come unscrewed, causing the medication to leak onto the bed, and leaving the catheter in my back exposed. I was truly horrified. Mackenzie had been by my side for a long 12 hours. She gave shift handoff to the next nurse but continued to stay and encourage me well past when her shift should have ended. I was really moved by this demonstration of support. She provided a great deal of emotional support that I desperately needed. The report we had developed was instrumental in my bringing my daughter into this world. Anesthesiology agreed to place a second epidural. Moving to the edge of the bed was a struggle. Mackenzie looked me in the face and told me they were going to help me, but I had to stay still. I was not sure how I was going to do this as the pain was excruciating. She told me to hold onto her, but I could not move. She coached me through the process. I sobbed into her scrubs with fists clenched until the insertion was over. It is challenging to describe the feelings racing through my mind at that time. I felt defeated, the task asked of my body felt insurmountable. But the report Mackenzie had gradually built with me throughout the day helped me at that moment. Although Mackenzie did not get to see my baby come into this world, she is a critical part of our birth story I will be telling for the rest of my life. Her empathy moved me so much, I am writing this nomination ten weeks after the birth of my daughter. I will forever be grateful for the kindness, compassion, and investment she demonstrated that day.