Staff explicitly trusts manager:
· Trustworthy attitude: follows through on staff, patient, or interdisciplinary issues. ALWAYS follows up with staff.
· Communicates honestly, even knowing not going to be a staff popular decision.
· Self-Schedule for nursing staff and now PCTs that is fair. Helps find solutions for staff who are in school and have scheduling issues.
· Creates, demonstrates fair & just culture on unit.
· Advocates for appropriate staff ratios for patient population with executive leadership through proper use of chain of command through extraordinary good fit NM & travel RN hires.
· Helps balance out staffing with the unit’s high acuity, i.e., IMC, Peds, and mixed Med-Surg.
Responsive to patient issues that arise.
· Collaborates with charge RN, patient relations team, and patient engagement regularly to solve patient issues that are uncovered during rounds.
· Escalates issues as necessary, and solves issues proactively and in a timely manner.

Professional Development Behaviors:
· Master’s Degree Prepared Manager
· Certified Nurse
· Earned NM Leading with Excellence Certification: Leading others

Pursues creative ways to boost staff morale:
 · Food purchases during extremely busy shifts
 · Employee of the Month · Coffee run for staff 
· Shout outs for good catches
 · Highlight + patient comments from leadership rounding 
· Posts recognition in huddle room for public recognition of staff
 · Treat bags, and holiday gifts for all staff
 · Has created and placed a basket in the huddle room with gadgets that help with de-stressing like stress balls and other sensory fidget toys that staff can use during their shift.
 
Involved with quality patient care:
 · Leadership Rounding Monday-Friday
 · Purchase treats to celebrate No CAUTI, CLABSI, falls, or PI for 30, 60, 90 days
 · Invites unit staff, medical & nursing administration, and quality team 
· Weekly quality huddle 

Optimize talent through the Professional Development of staff:
· Manager has personally practiced professional development - starting as staff RN to preceptor RN to unit charge RN. She was a Clinical Practice Specialist prior to taking the manager role.
· Great mentor to staff on Professional Development!
 · Exceptionally gifted at identification of staff’s individual professional & personal strengths to determine which new role would be compatible with strengths. 
· Knows staff well on professional & individual levels! 
· Has encouraged Charge RNs to take the “NM Leading with Excellence Certification: Leading others” which has led to two staff members finishing the course in the last year. 

Utilizes various methods of effective communication: 
· 1:1-both formal and impromptu meetings 
· Touchpoints with new employees weekly & prn 
· Mid-year & annual staff reviews 
· Performance Improvement Plans=creates plan for staff that has opportunities for improvement, and exceptional follow through to ensure that the entire team benefits by assisting these employees improve
 · Posters & bulletin boards to provide staff affirmation, unit metrics 
· Staff meetings 
· Huddle sheets 
· Email
 · Manages the Group Me app to improve communication of staff staffing needs, staff announcements (i.e., certifications, graduations, staff member’s births), meeting reminders (with call in information)
 · Charge RN meetings 
· Active participation in Practice Operation Council