I am writing this as a mom of a patient, not as an employee or colleague. Recently, I have spent a few visits to our (and BDMC) ED with my 12yo daughter B for intractable severe migraine lasting over 9 days, even working closely with her pediatric neurologist, there was little relief. Both times at our ED here at BCGMC, we were met with exceptional compassion from the front registration & triage, where they did their best to get her back quickly to a dark, quiet place. She had the same RN Sandra, both times, and she was simply amazing. Even better with IV starts and care than we received at the pediatric ED at Banner Desert (and they were wonderful too), Sandra was calm and confident, but also reassuring, quick, and compassionate. She took the time to talk not only to me, but more importantly, my daughter. She spoke to her, listened, and explained things in a way that reassured B at a time of not only incredible pain and exhaustion but also immense fear and frustration. Not only did this provide exceptional customer service and build trust but turned a difficult time into an exceptional experience that provided profound relief. Not only was her issue of pain addressed, but she felt heard, seen, and cared for…and THAT made such a difference that this mom’s heart finally felt relief as well. I wanted to provide some positive feedback during a time when I KNOW they don’t hear their value enough. Please share my gratitude and appreciation with your team and remind them of the difference they make each day in the lives of our community members…they are simply everything!