Ms. Karla has such an outgoing personality. From the time she greets you in the lobby, she makes you feel so relaxed and has no white coat syndrome. Once you are in the room and a while taking your vitals she is also telling you about benefits that are available to you that you may not have known about. Also, she asks about your health and any concerns that you may have. She takes time to explain every concern you have. She is no doubt an "angel" sent to the VA Clinic in Wilmington, NC. I wish all the nurses had what Ms. Karla has, if so the clinic would glow.