I went to urgent care and Bianca was the nurse that assessed me. She was so kind and compassionate. She answered all my questions and put my fears at ease. She made the visit a pleasure even though I was feeling miserable. She even remembered my husband when he had visited a month or so prior. He remembered her too. It's easy to remember those that make us feel welcome, cared for, and respected. Bianca was warm and made us both feel at ease when we both thought we might have had serious health issues.