I work in the ED and see days of chaos, sadness, loss, and joy. The nurses react accordingly to help all patients. Anthony is a ray of sunshine every day of the week. He calms the combative patient, acknowledges frustration, helps the angry patient, feeds the hungry patient, and empathizes with the psychiatric patient. He has an amazing set of skills that continues to impress me each and every day. When days get frustrating as they do, it is people like Anthony that make this a fabulous environment conducive to care and healing.