We arrived with my daughter to the ED right at shift change. Chad was supposed to be clocking out, however, he stayed over an hour past his shift ended to take care of us. He NEVER acted irritated or frustrated. He was very attentive to my 2 y/o daughter. He talked to HER during the time he was taking care of her and helped her understand what he was doing. This allowed her to stay calm during everything. We need more nurses like Chad!