When my mother was admitted right from the start, Sophia provided a friendly, positive environment. Introduced her role etc…. ongoing situation until discharge. When Sophia was on, her pleasant and very professional approach provided my mother and our family with a sense of ease and reduced stress as there was a lot going on with my mother. Sophia treated my mother as if she was her grandmother and was very accommodating to her needs (personal) always checking to ensure she was doing OK or if she required anything…. Excellent overall.