Our father was hospitalized at the end of March and made comfort measures. He was terminal. Either my sister or I was constantly there. Dad's nurse Kim went above and beyond in my opinion. During his stay, she did everything to not only take excellent care of him, but encouraged my sister and me to take care of ourselves. She interacted with Dad just like he was alert and knew what was going on even when he wasn't really conscious. Kim shaved/trimmed up his messy, overgrown beard and sideburns prior to his passing. She made him look like the handsome man he was again. He has said how much he needed a good shave and she made his requests happen although she was busy with other patients. She treated Dad as if he was the only patient of hers performing mouth care and repositioning Dad very frequently. She kept him extremely comfortable and we were thankful for that. She held his hands in his final moments until we arrived prior to passing. She notified us when she thought it was time. Kim explained the whole death process to us in layman's terms and let us know what was going to happen even before it happened. No one else did this. No one else talked to Dad when caring for him explaining what they were doing as they did it. Even when Dad was no longer responsive, Kim talked him through all she was doing. We appreciated all she did. She also ordered our family coffee, water, and snacks from the cafeteria. Kim is truly an asset to Mercy and she was truly Dad's angel on earth. We truly appreciate her going above and beyond.