Every day that Karmen works she is pleasant. I have not seen a day that she shows anything different. She is always, and I mean always patient-centered. She goes over and beyond for the patients. There was a time that a patient was so happy with the care she provided, they just kept giving her a hug. The patient’s staff had to literally pull him away because she made him so happy. Karmen represents Eskenazi well. She advocates, cares, teaches, and serves every day she steps foot into the workplace.