Virgilio Jr. C Reyes
July 2023
Virgilio Jr. C
Reyes
,
BSN, RN
9th Wing
Makati Medical Center
Makati City
Philippines
Sometimes he would stay with our patient with his silent demeanor and massage the area of pain. Sometimes he would remain beside him until the patient fell asleep and respectfully waved silently at us before leaving.
Staying for months hospitalized, my family met the caring, hardworking, and helpful floor nurses, aids, and staff. We have no recollection of when exactly we met each, but everybody contributed their kindness, compassion, and expertise to our journey to recovery. We especially remember some of the memorable encounters, however.
If we didn't ask about how long he has been with Makati Med, we wouldn't be able to know that he was just a neophyte back then when we first experienced his excellent and genuine care. He consistently showed kind but intelligent ways, and his professionalism was impressive. He knew how to communicate effectively. He had nonverbal active listening skills too. He was always quick on his feet to pay ample attention to the details of what we told him. He was a critical and excellent decision-maker. He was also quick to make an intelligent decision on what to do next to comfort our patient.
The neuropathic pains related to the surgery were the aftermath doctors had a hard time managing for our patient, so I was personally making sure pain meds were on time, and I was always on top of it. During these problematic pain episodes, I was always rattled and worried, but every time he was assigned to us, he would always make firm and intelligent decisions. He would tell me not to worry and that he would do something about it. True enough, every time, the results were always favorable. He would either give the meds earlier or, if not possible, would inform the charge nurse on duty and text the primary service doctors on board directly or consult with the Pharmacist on duty about the med’s safety to ensure relief would be achieved. Most of the time, he would get the response we needed, and the meds prescribed would be on their way at the soonest possible time. He is empathetic about how severe our patient's pain might be, so the critical thinking in his nature will be in play, and decide on the meds according to the acceptable dose. He wouldn’t stop by just administering the meds; he would always come back to check to ensure the patient got the desired relief. Sometimes he would stay with our patient with his silent demeanor and massage the area of pain. Sometimes he would remain beside him until the patient fell asleep and respectfully waved silently at us before leaving. He was genuinely caring, hardworking, and truly knowledgeable. Throughout the months of our hospitalization, he consistently showed the same.
This exceptional being was with us during the darkest time when regaining the ability of our patient to stand and the walk was uncertain. We saw how he felt relief like us when he saw the patient progressing in his mobility. He treated us like his own family. We felt it. We appreciate his care and going the extra mile to ensure everything was okay. The dedication and commitment shown to him were genuinely remarkable and significantly contributed to our positive experience during our hospital stay.
If we didn't ask about how long he has been with Makati Med, we wouldn't be able to know that he was just a neophyte back then when we first experienced his excellent and genuine care. He consistently showed kind but intelligent ways, and his professionalism was impressive. He knew how to communicate effectively. He had nonverbal active listening skills too. He was always quick on his feet to pay ample attention to the details of what we told him. He was a critical and excellent decision-maker. He was also quick to make an intelligent decision on what to do next to comfort our patient.
The neuropathic pains related to the surgery were the aftermath doctors had a hard time managing for our patient, so I was personally making sure pain meds were on time, and I was always on top of it. During these problematic pain episodes, I was always rattled and worried, but every time he was assigned to us, he would always make firm and intelligent decisions. He would tell me not to worry and that he would do something about it. True enough, every time, the results were always favorable. He would either give the meds earlier or, if not possible, would inform the charge nurse on duty and text the primary service doctors on board directly or consult with the Pharmacist on duty about the med’s safety to ensure relief would be achieved. Most of the time, he would get the response we needed, and the meds prescribed would be on their way at the soonest possible time. He is empathetic about how severe our patient's pain might be, so the critical thinking in his nature will be in play, and decide on the meds according to the acceptable dose. He wouldn’t stop by just administering the meds; he would always come back to check to ensure the patient got the desired relief. Sometimes he would stay with our patient with his silent demeanor and massage the area of pain. Sometimes he would remain beside him until the patient fell asleep and respectfully waved silently at us before leaving. He was genuinely caring, hardworking, and truly knowledgeable. Throughout the months of our hospitalization, he consistently showed the same.
This exceptional being was with us during the darkest time when regaining the ability of our patient to stand and the walk was uncertain. We saw how he felt relief like us when he saw the patient progressing in his mobility. He treated us like his own family. We felt it. We appreciate his care and going the extra mile to ensure everything was okay. The dedication and commitment shown to him were genuinely remarkable and significantly contributed to our positive experience during our hospital stay.