Mandy Flores, the nurse everyone asks for!!! If you need a resource, "ask Mandy". If you need help, "ask Mandy". He is a well-known in all areas because he covers all areas. Mandy's patient wrote that "all nurses should be like Mandy." Mandy greets all patients and families with a smile and warm hello. Mandy understands that every ED patient comes with stress, fear, pain, and uncertainty. Mandy's immediate response, and strong verbal communication in both English and Spanish, let every emergency department patient know that he is here to take care of them. Patients praise the individualized care provided by Mandy in a department that is in a constant state of critical capacity.