Christina Cayanan
March 2023
Christina
Cayanan
,
RN
Intensive Care Unit
HSHS St. Mary's Hospital
Decatur
,
IL
United States
Christina’s approach with him was so effective as she delivered the medications, took his blood pressure, connected him to the heart monitoring system, etc. She directed her conversation toward him and conveyed kindness through her words and actions.
A Healer’s Touch
How fitting is this description for Christina? She was my dad’s night nurse. My dad required interventions every 30-90 minutes of some sort and she carried out each one with tenderness, compassion, efficiency, and clarity. She taught as she carried out each task – she explained what and why with a gentle voice and calming demeanor. Very thorough. She effectively built trust with my dad.
This approach was very significant for my dad as he tends to be anxious and not always cooperative since he does not process cognitively what is going on. My dad has not been hospitalized in over 15 years and was not very happy about being hospitalized. Christina’s approach with him was so effective as she delivered the medications, took his blood pressure, connected him to the heart monitoring system, etc. She directed her conversation toward him and conveyed kindness through her words and actions. I was impressed with how effectively she used her eye contact with him especially since her mask covered most of her face.
In today’s medical world with staffing shortages requiring long work hours, wearing face masks that complicate the delivery of care, and patients with high acuity that need many interventions – Christina made us feel like Dad was her only patient. She was not rushed. She was timely – if she said she would be back in 30 minutes she was – every time. We never had a “wait time.”
Everyone in that unit was courteous, kind, very accommodating, helpful, attentive, and compassionate. On Dad’s day of discharge, I complimented the floor manager on her team. It was definitely a culture there – not just a requirement to display these behaviors. To build this type of culture takes consistent cultivating and coaching. To her, I, again, say “Well done, and thank you.”
Christina displayed respect, care, competence, and joy in all the above-mentioned interactions with my dad. Not once did we perceive anything less than these 4 descriptors. We would give her a 5 out of 5 for each of these areas.
I hope that she understands how important she was and how effectively she provided my dad’s care to bring about a good outcome.
Thank you all for my dad’s care. May God continue to bless and keep you as you deliver “A Healer’s Touch.”
How fitting is this description for Christina? She was my dad’s night nurse. My dad required interventions every 30-90 minutes of some sort and she carried out each one with tenderness, compassion, efficiency, and clarity. She taught as she carried out each task – she explained what and why with a gentle voice and calming demeanor. Very thorough. She effectively built trust with my dad.
This approach was very significant for my dad as he tends to be anxious and not always cooperative since he does not process cognitively what is going on. My dad has not been hospitalized in over 15 years and was not very happy about being hospitalized. Christina’s approach with him was so effective as she delivered the medications, took his blood pressure, connected him to the heart monitoring system, etc. She directed her conversation toward him and conveyed kindness through her words and actions. I was impressed with how effectively she used her eye contact with him especially since her mask covered most of her face.
In today’s medical world with staffing shortages requiring long work hours, wearing face masks that complicate the delivery of care, and patients with high acuity that need many interventions – Christina made us feel like Dad was her only patient. She was not rushed. She was timely – if she said she would be back in 30 minutes she was – every time. We never had a “wait time.”
Everyone in that unit was courteous, kind, very accommodating, helpful, attentive, and compassionate. On Dad’s day of discharge, I complimented the floor manager on her team. It was definitely a culture there – not just a requirement to display these behaviors. To build this type of culture takes consistent cultivating and coaching. To her, I, again, say “Well done, and thank you.”
Christina displayed respect, care, competence, and joy in all the above-mentioned interactions with my dad. Not once did we perceive anything less than these 4 descriptors. We would give her a 5 out of 5 for each of these areas.
I hope that she understands how important she was and how effectively she provided my dad’s care to bring about a good outcome.
Thank you all for my dad’s care. May God continue to bless and keep you as you deliver “A Healer’s Touch.”