People are never as vulnerable as when they are watching a loved one become more and more ill each day. It is in these times, when they seek the guidance of strangers. Kaitlin Hubbert was a rock for my family. She has a peaceful strength to her that reassured my family that my dad was in competent, compassionate, and pragmatic hands. She spoke to my dad in his last days with humor and treated him with such dignity. She answered all our questions and guided us through the painful process of saying goodbye. Kaitlin came to us sharing medical information she researched outside her long shift, which was helpful in understanding what was happening with my dad. She called in after her shift to make sure he was understood by the nurses on the next shift, and even more touching, she sent a memorial to my father’s funeral after only knowing him...the sick version of him, for a few days. I have never been so touched by another person's kindness in my 53 years on this planet and will never forget it. People like Kaitlin might not ever know how their actions impact others, but I am a better person for having crossed paths with her. Words can't thank you enough, Kaitlin, but I can only hope they help remind you of the power you hold to heal throughout your years.