My 87-year-old mother-in-law was transferred from Baldwin, WI to United. She had sepsis and eventually had an appendectomy. Kim cared for my mother-in-law with empathy, expertise, and compassion. Despite my mother-in-law's fear of hospitals – her very first surgery – Kim kept her calm, encouraged her, and provided an intense level of care and comfort. She also did an amazing job making a connection with our family. Thank you, Kim! We are deeply grateful and appreciative of you and your nursing skills! You made my mother-in-law’s frightening experience at the beginning one where she felt comfortable and trusting of you. We know how truly remarkable this is, and you did it. We are moved to thank you in so many ways, but especially for developing trust in your relationship with my mother-in-law, which allowed her to face the ultimate fear of surgery. She was so happy to see you when she finally woke up! Thank you for all the connections you made with our family. You are truly SPECIAL!