My mother is 80 years old and VERY hard of hearing. She loves to talk, but it's hard to do so or for her to hear what you are saying. She was in the hospital last weekend with Sepsis and Pneumonia, and she could not stop talking about how kind and wonderful John was. She said he really listened to her and was so gentle and patient. It takes a lot of patience when talking to Mom due to her hearing and getting a little confused. So I am SURE John was VERY patient, as she is still talking about him now that she is home. Thank you, John!