Our mother was a patient, and Rachel was so friendly and professional. When our mom passed, Rachel made all 7 of her kids little memory kits. She made little fingerprints and heartbeats of our mom so we would all have one. She explained everything very clearly and well. As well as offering comfort and understanding for what we were going through. It was very nice to have such a confident and friendly nurse to help us through. She did absolutely everything she could to make us comfortable and try to ease the pain we were going through. I honestly don't know that any of us could've handled the loss of our mom without having Rachel as her nurse. She is one of the best nurses I've met in a while.