Amy goes above and beyond to help consumers feel valued and heard. She knows many consumer’s likes and dislikes; she takes pride in the relationships she builds with consumers. In her role, she puts great effort into staff education on medication processes and encourages quality training and monitoring. She is dependable and an amazing team player; she offers assistance to those struggling with workload and provides support where needed. She gets to know many guardians and maintains communication with them to ensure continuity. Amy upholds evidence-based practices with all her decisions, and she maintains her skills and knowledge base to keep up to date with best practices and updated standards. Amy’s involvement with teams and projects promotes strong collaboration and a sense of being heard. In meetings, she clearly makes an effort to hear feedback from each individual. Her involvement and support in all situations instill ease and comfort.