My husband was ill, and we had several hours to wait until all the tests had been read and a plan was in place. Andrea was aware of our extended wait and my husband’s weariness and fatigue. She was so supportive and kind, reassuring that all was well, and we could be released soon. She saw to his every need and was patient and kind. When the final paperwork was being prepared for his release, she refused to let us pay the copay of $95. She insisted on taking care of that. This gesture was unexpected and over the top. We will always remember this time in our lives (my husband is 85 years old).