Maureen went above and beyond what was expected of her to show compassion and provide comfort to a very upset patient. The day before the patient's scheduled surgery, a nurse gave the patient her preop arrival time. The nurse then discovered that the patient was recently exposed to COVID. The preop nurse informed the surgeon & he decided that for the safety of the patient & our staff, the surgery should be rescheduled for a later date. The nurse tried calling the patient back to inform her, but she was unable to contact the patient. The preop nurse also left several messages on the patient's voicemail. 

The next day, the patient came into the hospital to check-in for surgery. Guest services informed her she was not on the schedule. Guest services called the preop to inform them that the patient was extremely upset because she did not receive the messages & she had also completed a bowel prep for the surgery. Because the surgeon was in surgery & unable to speak with the patient, Maureen took it upon herself to take the time to personally go to the lobby & speak with the patient. Maureen apologized for the miscommunication & explained that even though she was not currently having COVID symptoms, her recent exposure is a safety issue for her and our staff. Maureen also offered to pray with the patient to help her find comfort & understanding for the need to reschedule her surgery. Maureen’s personal effort & prayer helped the patient accept the need to reschedule her surgery. I believe Maureen is a DAISY Nurse because not only did she show this patient compassion, but she provides safe, quality, compassionate care to all her patients. Maureen also exemplifies our Loma Linda core values of Compassion, Integrity, Excellence, Teamwork, Wholeness, Humility, and justice.